Shipping

How We Ship

Most of the orders will usually ship on Monday, except for on National Holidays and weather conditions. Customers will be informed if there are any changes. Most of the orders will be shipped according to customer choice by USPS Priority Mail or UPS Next Day with tracking unless we receive a special request. The shipping rates will be calculated at checkout and prices and delivery times will vary based on order size and shipping time. We ship in insulated material to provide safe arrival of the orders.

Weather

Due to the sensitive nature of the live fish, shipping to cold or hot areas could be postponed until the shipping of live fish is safer. We will notify customers if such delay is necessary. Customers are encouraged to consider the weather conditions in delivery areas before placing the order.

In Case of DOA

Based on many years of breeding live fish and reliable shipping practice we are confident in our products and shipping methods, however, if rare DOA happen, please provide clear photos of the fish in the shipping bags within 2 hours of the delivery to order@comebacktofishhobby.com and we will resolve the issue.

 

Have questions? Please refer to the FAQ section or email us at  order@comebacktofishhobby.com.